Refund policy

We do not accept returns due to the nature of our fulfillment process. However, if your item arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue, and we will issue a full refund — no need to return the item. We reserve the right to deny refund requests that do not meet our criteria.

How to Request a Refund

1. Email us at novarajewelswear@gmail.com within 14 days of delivery.

2. Include your order number, a description of the issue, and photos of the item.

3. We will review your request and respond within 2–3 business days.

 If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your account.

Non-Refundable Situations

• Requests made after the 14-day window

• Items that are damaged due to misuse or wear and tear

• Minor imperfections or color differences due to lighting or screen variations

If you have any questions about your order, feel free to reach out to us we’re happy to help!

Thank you for supporting a small business!